Refund policy

Return & Refund Policy

We accept returns for standard in‑stock items within 30 days after delivery. Items must be unused, in original condition with original packaging and tags attached.

Custom‑made items are final sale and non‑returnable, non‑refundable. Products customized based on customer‑provided pictures, designs or requirements cannot be returned or exchanged. Please double‑check all custom details before submitting your order.

Exception: We only accept claims for custom items if the goods arrive damaged or we make production mistakes on our side. You must send us clear photos within 7 days of delivery for verification. We will offer replacement or partial compensation after confirmation.

Return requests must be sent to our support email first. Do not send goods back without prior approval. Return shipping fees are borne by the customer.