Shipping policy

Processing Time

All custom‑made products require production time. Orders will be processed within 7‑15 business days after payment confirmation. This production period does not include shipping transit time. We do not guarantee exact production dates for custom orders.

Shipping & Delivery

Once your order is finished, we will ship out and send you a tracking number via email. Delivery time varies by destination. Standard US shipping usually takes 5‑12 business days. International shipping may take 10‑25 business days.

Delivery delays may occur due to logistics congestion, weather, customs inspection or carrier issues. We are not liable for delays caused by third‑party shipping providers.

Shipping Address

Please double‑check your shipping address carefully when placing your order. We ship strictly to the address you entered at checkout. If you provide an incorrect or incomplete address which causes non‑delivery, return‑to‑sender or package loss, we will not issue a refund or reshipment. Customer shall bear all relevant losses.

Customs & Import Fees

For international orders, any import duties, taxes or customs clearance fees are the responsibility of the buyer. We have no control over customs assessments.

Lost / Stolen Package

Tracking information will show when the carrier marks the package as Delivered. Once marked delivered, risk of loss transfers to the buyer. We will not issue a refund for packages marked delivered by the logistics provider, even if the buyer claims non‑receipt. If your package is lost in transit before delivery, please contact us with your tracking number, we will assist you to file an inquiry with the carrier.